Refund policy

Returns and Refund Policy

We hope you love your Malibu C products. However, if you are not completely satisfied with your purchase, please contact us and we will be happy to help.

Change-of-mind returns

You may return eligible products within 30 calendar days of receiving your order.

To qualify for a change-of-mind return, products must be:

  • Unused and unopened
  • In their original packaging
  • In a resalable condition
  • Returned with any seals or protective packaging intact

Products sealed for health protection or hygiene reasons cannot be returned once the seal has been broken, unless the product is faulty, damaged or incorrect.

To request a return, please email [INSERT MALIBU C UK CUSTOMER-SERVICE EMAIL] with:

  • Your full name
  • Your Malibu C UK order number
  • The product or products you wish to return
  • The reason for the return

Please wait for confirmation before sending your return.

Your statutory cancellation rights

You have the legal right to cancel an online order within 14 days of receiving it, without giving a reason. After telling us that you wish to cancel, you then have a further 14 days to return the eligible goods. These statutory rights are included within our 30-day returns period and are not affected by this policy.

Faulty, damaged or incorrect products

Please contact us as soon as possible if an item arrives:

  • Damaged
  • Faulty
  • Incorrect
  • Not as described

Please include your order number and photographs where possible.

Where a product is faulty, damaged or supplied incorrectly, we will provide an appropriate replacement, refund or other remedy in accordance with your legal rights. We will also cover reasonable return costs where the return is due to our error or a product fault.

Nothing in this policy limits your rights under the Consumer Rights Act 2015. Customers generally have a 30-day short-term right to reject faulty goods for a full refund, with further repair, replacement or refund rights potentially applying afterwards.

Returning your products

Please send authorised returns to:

Malibu C UK Returns
Passion4Hair Limited
Lincoln Lodge Farm
Unit C
Castlethorpe
Milton Keynes
MK19 7HJ
United Kingdom

Customers are responsible for the cost of returning change-of-mind items.

We strongly recommend using a tracked postal service and retaining proof of postage until your refund has been completed. Please package products carefully to prevent damage during transit.

Where an order included a complimentary product, gift or promotional item, this must also be returned if the qualifying purchase is being returned in full.

Refunds

Once your return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or card provider to process the credit.

For eligible cancellations, we will refund the original standard delivery charge. If you selected a more expensive delivery service, we are only required to refund the amount equivalent to our standard delivery service. Refunds must generally be processed within 14 days of receiving the returned goods or acceptable evidence that they have been sent back.

Exchanges

We do not currently process direct exchanges. Please return the unwanted eligible product for a refund and place a new order for the required item.

Proof of purchase

We may ask for proof that the product was purchased from Malibu C UK. This may include an order confirmation, order number or other evidence of purchase.

Contact us

For any questions about returns or refunds, please contact:

Email: Blank

Malibu C UK is operated by PASSION4HAIR LIMITED, company number 06887920.