Terms and Conditions

1. About these terms

These Terms and Conditions apply when you visit malibucuk.com or place an order through the Malibu C UK online store.

Please read them carefully before placing an order. By using this website or purchasing from us, you agree to these Terms and Conditions together with our:

• Returns and Refund Policy
• Shipping Policy
• Privacy Policy
• Legal Notice

Nothing in these terms affects your statutory rights as a consumer.

2. About us

This website is operated by:

PASSION4HAIR LIMITED
Trading as Malibu C UK

Registered in England and Wales under company number 06887920.

Registered office:
C/O Hodson Lewis
First Floor, Abbotsgate House
Hollow Road
Bury St Edmunds
Suffolk
England
IP32 7FA

Trading and fulfilment address:
Passion4Hair
Lincoln Lodge Farm
Unit C
Castlethorpe
Milton Keynes
MK19 7HJ
United Kingdom

VAT registration number:
[ADD VAT NUMBER]

Customer service email:
[ADD MALIBU C UK EMAIL ADDRESS]

The company name, number and registered-office address above match the current Companies House record.

3. Eligibility to order

By placing an order, you confirm that:

• The information you provide is complete and accurate
• You are legally capable of entering into a binding contract
• You are purchasing products for lawful personal use
• You are authorised to use the selected payment method

We reserve the right to refuse or cancel an order where we reasonably suspect fraud, misuse, unauthorised resale or a breach of these terms.

4. Products and product information

We take reasonable care to ensure product descriptions, images, sizes, ingredients, directions and prices are accurate.

Product packaging, labelling or presentation may occasionally change. Images are provided for illustration, and colours may appear slightly different depending on your device or screen settings.

Please read the product packaging and directions before use. The information on this website is provided for general product education and is not a substitute for professional medical advice.

If irritation or an unexpected reaction occurs, stop using the product and seek appropriate advice.

Customers who wear hair extensions should follow the care instructions provided by their extension manufacturer or professional stylist. A product should only be treated as suitable for extensions where this is expressly stated.

5. Availability

All products are subject to availability.

Adding an item to your basket does not reserve it. If a product becomes unavailable after you place an order, we will contact you and refund the affected item.

We may limit the quantity of products that can be purchased in a single order where reasonably necessary to protect stock availability or prevent unauthorised resale.

6. Prices and VAT

Prices are displayed in pounds sterling and include UK VAT where applicable.

Delivery charges are shown separately during checkout and before you confirm payment.

We may change prices at any time, but changes will not affect orders already accepted.

If a product is listed at an obviously incorrect price, we may cancel the affected order and issue a full refund. Where practical, we will contact you and offer the opportunity to reorder at the correct price.

UK online sellers must clearly provide the total price, including taxes, along with delivery options and costs before an order is placed.

7. Promotions and discount codes

Promotions and discount codes are subject to their stated terms, availability and expiry dates.

Unless expressly stated:

• Only one discount code may be used per order
• Discounts cannot be exchanged for cash
• Discounts cannot be applied retrospectively
• Promotional products and gifts are subject to availability
• Discount codes may exclude certain products, sets or offers

We may withdraw or amend a promotion where reasonably necessary, but this will not affect an order already accepted.

8. Placing an order

Your order is an offer to purchase products from us.

After placing an order, you will receive an automated acknowledgement. This confirms that we have received your order but does not necessarily mean it has been accepted.

A contract is formed when we confirm that your order has been accepted or dispatched.

We may decline or cancel an order before dispatch because of:

• Product unavailability
• Payment failure
• Incorrect pricing or product information
• Suspected fraud or unauthorised activity
• Delivery restrictions
• A breach of these terms

Where payment has already been taken for a cancelled order, we will issue a refund.

9. Payment

Payment must be made using one of the payment methods offered during checkout.

You confirm that you are authorised to use the chosen payment method and that the billing information supplied is accurate.

Payment providers may carry out security and verification checks. We are not responsible for delays caused by a bank or payment provider conducting legitimate checks.

10. Delivery

We currently deliver to eligible addresses within the United Kingdom.

Delivery options, prices and estimated timings are explained in our Shipping Policy and displayed during checkout.

Delivery dates are estimates rather than guarantees unless we expressly agree otherwise. We will take reasonable steps to dispatch and deliver orders within the stated timeframe.

Responsibility for the products passes to you when they are delivered to you, a person nominated by you or a safe place authorised by you.

Customers are responsible for providing an accurate and complete delivery address.

Unless another timeframe has been agreed, distance-selling rules generally require goods to be delivered within 30 days.

11. Cancellation, returns and refunds

Your rights to cancel an order, return eligible products and receive a refund are explained in our Returns and Refund Policy.

Online customers generally have 14 days after receiving goods to notify the retailer that they wish to cancel, followed by a further 14 days to return eligible goods. Separate rights apply where products are faulty, damaged, incorrect or not as described.

Products sealed for health-protection or hygiene reasons may not be eligible for a change-of-mind return once the seal has been broken. This does not affect your rights where a product is faulty, damaged, incorrect or not as described.

12. Faulty or damaged products

Products must be:

• As described
• Of satisfactory quality
• Fit for their intended purpose

Please contact us promptly if you believe a product is faulty, damaged, incorrect or not as described.

Nothing in these terms limits the rights and remedies available to you under applicable consumer law.

13. Complimentary products and promotional gifts

Where an order includes a complimentary product or promotional gift, that item forms part of the qualifying promotion.

If the qualifying products are returned in full, the complimentary item must also be returned unused and in an appropriate condition.

Where a complimentary item is not returned, we may deduct its stated retail value from any discretionary refund, where legally permitted and clearly disclosed as part of the promotion.

14. Reviews and customer content

Customers may be invited to submit reviews, photographs, videos or other content about their experience.

By submitting content, you confirm that:

• It is genuine and based on your own experience
• It is accurate to the best of your knowledge
• You have permission to share it
• It does not infringe another person’s rights
• It is not unlawful, abusive, discriminatory, misleading or defamatory

You grant us a non-exclusive, worldwide and royalty-free licence to display, reproduce and use submitted content in connection with Malibu C UK marketing and communications, subject to applicable privacy laws.

We may moderate or remove content that breaches these terms. Incentivised reviews must be genuine and clearly identified where required.

Businesses publishing reviews are responsible for taking reasonable steps to prevent and remove fake, concealed incentivised or misleading reviews.

15. Intellectual property

The website and its content—including text, graphics, logos, product imagery, videos, layouts and design elements—are protected by intellectual-property laws.

Malibu C names, trademarks, product names, logos and brand assets remain the property of their respective owners and are used with permission or authority.

You may view and use the website for personal, non-commercial shopping purposes. You must not copy, reproduce, modify, distribute or commercially exploit its content without prior written permission.

16. Third-party services and links

The website may use or link to services provided by third parties, including payment providers, delivery companies, review platforms, email services and product-recommendation tools.

Third-party websites and services may have their own terms and privacy policies. We are not responsible for content or services outside our reasonable control, although this does not affect any responsibility we have for fulfilling your order.

17. Our responsibility to you

We do not exclude or limit liability where doing so would be unlawful, including liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Breach of your statutory consumer rights
• Any other liability that cannot legally be excluded

We are responsible for losses that are a foreseeable result of our breach of these terms or failure to use reasonable care and skill.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed, or for business losses where products were purchased wholly for commercial purposes.

Consumer contract terms must not unfairly remove or limit liability where the business is at fault or interfere with statutory rights.

18. Events outside our reasonable control

We are not responsible for delays or failures caused by circumstances outside our reasonable control, such as courier disruption, severe weather, industrial action, transport disruption, system outages or government action.

Where this affects an order, we will take reasonable steps to minimise the impact and keep you informed.

19. Changes to these terms

We may update these Terms and Conditions to reflect changes to:

• Our business or website
• Products and services
• Applicable laws or regulations
• Payment or delivery arrangements
• Third-party services

The terms in effect when your order is accepted will apply to that order.

20. Severability

If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

21. No waiver

If we do not immediately enforce a right under these terms, this does not mean that we have waived that right.

22. Governing law

These terms are governed by the laws of England and Wales.

Consumers living in Scotland or Northern Ireland may also rely on the mandatory consumer protections applicable where they live and may bring proceedings through the courts available to them.

23. Contact us

Questions about these Terms and Conditions can be sent to:

Email: [ADD MALIBU C UK EMAIL ADDRESS]

Malibu C UK
Operated by PASSION4HAIR LIMITED
Company number 06887920