Shipping policy

Shipping Policy

Malibu C UK currently delivers to addresses within the United Kingdom.

Orders are fulfilled by PASSION4HAIR LIMITED from our UK warehouse in Castlethorpe, Milton Keynes.

UK delivery options

Available delivery services are calculated according to the value of your order:

Orders under £60

  • Standard Delivery — £4.20
    Estimated delivery: 3–5 business days
  • Priority Delivery — £9.00
    Estimated delivery: next business day

Orders from £60 to under £140

  • Free Standard Delivery
    Estimated delivery: 3–5 business days
  • Express Delivery — £4.20
    Estimated delivery: next business day

Orders of £140 or more

  • Free Next Business Day Delivery

The delivery options available for your specific order will be shown at checkout.

Dispatch and delivery estimates

Orders are processed and dispatched on business days, excluding weekends and UK bank holidays.

Delivery times are estimates and may occasionally be affected by circumstances outside our control, including courier delays, adverse weather, seasonal demand or incorrect delivery information.

Next-business-day services are subject to order-processing times and availability. The delivery estimate displayed at checkout and in your order confirmation should be used as the guide for your order.

Tracking

Where tracking is available, tracking details will be sent to the email address provided during checkout once your order has been dispatched.

Please allow time for the courier’s tracking system to update after receiving your dispatch confirmation.

Delivery addresses

Customers are responsible for providing a complete and accurate delivery address.

Please contact us as soon as possible if you notice an error in your delivery information. We cannot guarantee that an address can be changed once an order has entered the fulfilment process.

We cannot accept responsibility for delivery delays or losses caused by an incomplete or incorrect address supplied by the customer.

Missing or delayed orders

If your order has not arrived within the estimated delivery period, please check the tracking information before contacting us.

Where tracking shows that an order has been delivered but you cannot locate it, please check:

  • Around the delivery address
  • With other members of your household
  • With neighbours
  • Any nominated safe place
  • Any delivery photograph or courier notification

Please then contact us at [ADD MALIBU C UK CUSTOMER-SERVICE EMAIL] and include your order number.

Damaged parcels

Please contact us promptly if your parcel or products arrive damaged.

Include:

  • Your order number
  • A description of the damage
  • Photographs of the parcel, packaging and affected products

Please retain the packaging until we have responded, as the courier may require it when investigating the delivery.

International delivery

Malibu C UK does not currently offer international delivery through this website.

Contact

For questions about your order or delivery, please contact:

Email: [ADD MALIBU C UK CUSTOMER-SERVICE EMAIL]

Malibu C UK is operated by PASSION4HAIR LIMITED, company number 06887920.